Terms of Service

We take pride in being reliable and responsible. We strive to exceed our customers' expectations.

If there is anything about our service not to your satisfaction, we will make it right. You can tell us your preferences by calling/message our Customer Service.

What we offer...

1. Products are scrutinized to ensure they adhere to the Good4u Seal of Quality.

2. When we shop on your behalf we pick the freshest or not at all, we look into your money's worth.

3. We endeavour to keep all products in its original state of freshness on their way to you.

4. We personalized your preference; for example, tell us how you like the size of fish for your family.

5. We offer Standing Order. It is a repeat order of a list of items in a specific recurring period, for example, once a week, fortnightly or monthly.

With a Standing Order from you, we automatically process your order without any need for you to call us. If you are going away or wish to hold this instruction, just send us message or call to interrupt Standing Order. You can cancel a Standing Order within 24 hours notice. All standard fees apply.

What we cannot offer...

1. If you change your mind after placing an order, inform us earliest possible to change or cancel. Items we picked for you are customized for you. Returned items at point of delivery by you would not be returnable to our suppliers. Online orders can be cancelled by email, 2 days prior to delivery or by phone call, 24 hours prior to delivery date.

2. We cannot meet delivery appointment with less than 2 hours window.

3. If no one is home during a certain period to receive order, please give clear instruction on how we can complete delivery to you. If you are unavailable during our first call, whenever possible, our deliveryman will make a second visit. If we fail to deliver your order, it will be cancelled. We will charge a cancellation fee of RM10.00.